Refund and Returns Policy for Reachrapic

Effective Date: January 4, 2025

At Reachrapic, we strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. Below is our refund and returns policy to guide you through the process.

1. Return Eligibility

To be eligible for a return:

  • The product must be in new, unused, and resalable condition.
  • The product must be returned within 30 days from the date of purchase.
  • The product must be in its original packaging with all accessories, manuals, and documentation included.

Non-returnable items:

  • Products marked as final sale or clearance.
  • Personalized or custom-made items.
  • Gift cards.

2. How to Initiate a Return

If you wish to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@reachrapic.com or call us at (937) 866-0427 to initiate the return process.

  2. Provide Information: When contacting us, please provide the following details:

    • Order number.
    • Product name(s) being returned.
    • Reason for the return.
    • Photos of the product (if damaged or defective).

  3. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number and instructions for returning the item.

3. Return Shipping

  • Customer Responsibility: The customer is responsible for return shipping costs unless the product was damaged or defective upon arrival.
  • Shipping Method: We recommend using a trackable shipping service for returns. Reachrapic cannot be held responsible for lost or undelivered return shipments.
  • Restocking Fee: In some cases, a restocking fee may apply, depending on the condition of the returned product.

4. Refund Process

Once we receive and inspect the returned product:

  • Approved Returns: If the return is approved, we will process your refund to the original payment method used for the purchase. This may take 3-5 business days to reflect in your account, depending on your bank or payment provider.
  • Denied Returns: If the returned item does not meet the eligibility criteria, you will be notified, and the item will be returned to you at your expense.

5. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 7 days of receipt to report the issue.
  • We will arrange for a replacement or a full refund, including any shipping costs incurred.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

7. Final Sale Items

Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly noted during the purchasing process.

8. Contact Us

If you have any questions or need assistance with returns, please contact our customer service team:

  • Email: info@reachrapic.com
  • Phone: (937) 866-0427
  • Address: 813 Merry John Dr, Miamisburg, Ohio (OH)